My package appears delivered but I have not received it

If your package appears delivered on the tracking of your order but you don't have it:

We invite you first of all to check in your entourage or neighborhood if someone could have received the parcel for you.

If necessary, we invite you to inform customer service so that a search can be carried out by the carrier. A protest letter , as well as a double-sided copy of your identity document will be requested.


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