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  1. GUIDE DECORATION BRANDS
  2. My command

My command

Track my order

  • I encountered a technical problem during payment, how do I know if my payment has been taken into account?
  • Why is the tracking link not working?
  • My delivery address is incorrect, how can I change it?
  • How to contact the carrier?
  • My package appears delivered but I have not received it
  • My delivery was not honored on the scheduled date, what should I do?
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I received my order, but I have a problem

  • What if I received a product that I did not order?
  • What if I received an incomplete order?
  • I refused my order because it was damaged, what should I do?
  • What if I received a damaged product / package?

Return / Refund

  • Where can I find the details of my reimbursement?
  • When will I receive my refund?
  • Are the return costs payable by me?
  • Can I exchange a product that does not suit me?
  • The product does not suit me, I want a refund
  • How to cancel my order?

My Documents

  • Where can I find my invoice?
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