You have received your incomplete order, we sincerely regret this situation:

We invite you first of all to consult the follow-up of your order in order to check if there is not yet a parcel to be delivered. In the event of orders comprising several packages, it is possible that not all of them will be delivered to you at the same time.

If you have received the number of packages indicated on the tracking, you will receive an email detailing the reimbursement of undelivered products. Refund information is also available in your account: Where to find details of my refund . However, if you have any questions on this subject, we invite you to contact our customer service.


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